Return and Refund Policy

At MartShopX.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your items are in original packaging or have never been used.

To start a return, you can contact us at: contact@martshopx.com

Please note that returns must be sent to the following address: 96 Barnes Road, Stafford, ST17 9RP, United Kingdom

If your return is accepted, we’ll send you a return shipping label; you will download and print it, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at: contact@martshopx.com

Return method?

By post

How can you get your return shipping label?

Download and Print

Restocking fee?

No cost

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund process

We will notify you once we have received and inspected your return and let you know if your refund has been approved or not. If approved, your refund will automatically be issued to your original method of payment within 7 business days. Please remember that it may take some time for your bank or credit card company to process and post your refund as well.

If it has been more than 10 business days since we approved your return, please contact us at support@rexbd.shop